Frequently Asked Questions

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How do I know it's safe to submit my credit card number?
During the order process, if you choose to make your payment by credit card, you will enter a secured area of our website. (A key, lock, or chain may appear in your browser's status bar to show that you are in a secure area.) In this secure area, your information will be encrypted using Verisign and then processed electronically by Victor Distributing. But if you would like to submit your credit card information over the phone, simply contact one of our representatives and someone will assist you.
 
What methods of payment does Victor Distributing accept?
You can pay for your order by check, money order, or by credit card (Visa, Master Card, American Express ). If you're a local customer to one of our distribution/showroom locations (in Clearwater, North Port, and Fort Myers), you can pick up your items or have them shipped to you and pay for them at that time.
Visa Masted Card Discover American Express
How fast can Victor Distributing get my order to me?
Local Orders
You'll find that we are VERY FAST!
In fact, we will ship most orders the SAME DAY!
Custom Orders
Customers will be notified on the ETA for custom orders.
 
What happens if my order is lost or damaged?
Victor Distributing is careful packing and uses sturdy shipping cartons, not to mention our experienced parcel prep team means it's rare that an order is lost or damaged. But the delivery drivers can lose a package from time to time. If that happens, Victor Distributing runs a quick trace if the package is lost. If we can't find it, we'll immediately send a replacement. If an item arrives damaged, report the damage and we'll correct matters to your satisfaction.
 
Will Victor Distributing sell my name and address to other companies?
No! Any information you provide is used by Victor Distributing only to serve you in the best and most efficient way. We do not sell our mailing list to anyone. Period! For more information, please read our Privacy Statement.
 
Can I order items that are not found on your website?
Yes! If you see it on another website, in a catalog, or anywhere else, Victor Distributing will do everything we can to get if for you. Please contact us.
 
Does Victor Distributing process Tax Exempt orders?
Yes! Please place the order as you would if you were paying tax. On the Shipping Information page please type “TAX EXEMPT” into the Shipping Instructions. Fax a copy of your current Tax Certificate to (877) 573-2311. We will fax or email you an updated invoice. You can call 727-572-7276 or email us at Accounting@victordist.com to inform us that your order is tax exempt.